Customer Success Manager (NYC- Onsite)
Customer Success Manager (NYC- Onsite)
Comp: $90k - $120k (DOE + Equity)
Onsite. NYC
We’re looking for a CSM to join our rapidly growing company here in NYC
The way information on the internet is consumed is changing. It's shifting from humans searching pre-crawled information on Google via point and click to AI agents doing real-time targeted crawling from sources of truth. The interface, the workflow, and the density of retrieved data and its fidelity, which worked for humans, doesn't work for AI agents.
At Crustdata, we are building the gateway to the internet for AI agents. Essentially we are building Google search as an API where the data isn’t fetched from the pre-crawled index but rather crawled from the sources of truth, on-demand and real-time. We started small, focusing on Sales and Marketing AI agents. Now we are expanding to more sources and additional markets.
As a Customer Success Manager, you will be managing the post-sales customer relationship and experience. Here's what you'll be doing...
Strategize and iterate with founders and GTM team to come up with best practices on making our customers happy
Manage all customer channels and provide updates and support
Build materials and workflows to help customers maximize value
Coordinate with Account Executives on potential upsells
Help transfer product feedback from customer interactions to product and engineering teams
Brainstorm and execute on creative ways to enter and attract key accounts in new and existing markets
This role is for you if:
You’re a clear communicator
You’re incredibly organized and have high attention to detail
You deeply care about the customer experience
This role is not for you if:
Early-Stage: You’re not interested in early-stage startups
NYC: You don’t live in NYC or want to move to NYC
Office: You don’t want to work in person, 5 days a week